While we hope you are excited about our purchase from RAILRUNR, your happiness matters a whole lot more to us.

If you purchased a product directly from our website and aren’t happy for any reason simply return it damage-free within 30 days for a full refund.
Shipping cost will not be refunded.

To start a return, please contact us at info@railrunr.us. Please pack your product in secure packaging with proof of purchase and contact information and ship the package to the following address:

RAILRUNR

699 George Wilson Rd

Boone, NC, 28607  

We will notify you as soon as we receive and review your package, and, if approved, we will initiate an automatic refund to your requested method of payment. If your item does not qualify for a refund, we will provide you with information explaining why it is not eligible. 

Damages and issues

Please contact us immediately if your order is delivered with any defective, damaged, missing, or incorrect items, and we will work to evaluate the situation to make things right. 

If any accidental damages occur that affect the functionality of your product, please reach out to us at info@railrunr.us